Frequently Asked Questions
We have put together a list of frequently asked questions that we’ve been asked over the years. Feel free to check them out below and if there’s not an answer you are looking for there, then feel free to Contact Us.
We keep this list updated regularly and always try to keep this up to date.
No, unless you’re a business who’s renting the lift from us and are you’re entitled to claim the VAT back. The only case we’re aware of VAT being refunded is on the sale of new stairlifts. Reconditioned and rental stair lifts aren’t included under the mobility aids VAT refund scheme with Revenue.
Once your house has a straight stairs and there’s a plug socket in the hall or landing, then that’s all that’s needed for providing a stairlift rental.
We would be happy to work out a discount for long term rental customers and would advise getting in touch with us prior to booking for a competitive rate.
Generally to install a stairlift it can take between 3-4 hours to install and then demonstrate to the customer.
When a stairlift goes on rental, it takes 3-4 hours to install and we normally include the first week of rental within the installation charge. Local customers within 30 mins of Dublin can avail of this price of €495. This also includes VAT.
Our weekly rates after the first week varies depending on the length of time you are renting from us and you would be provided a full quote before installation.
We repair ALL makes and models of the following mobility items:
- Mobility Scooters
- Electric Wheelchairs
- Manual Wheechairs
- Boot & Person Hoists
- Knee Walkers
- Electric Beds
If we discover an issue during the service we will advise you of your options. One of the reasons to get a service is to also check to see if there’s any underlying or unnoticed issues that could deteoriate further.
Each stairlift service we provide covers and extensive amount of items on our list, this includes:
- Checking of all nuts, bolts and screws relating to the stairlift and tightening up of same, replace where appropriate.
- Testing of stairlift and remote control batteries to ensure they are in good working order.
- Checking of any wiring and PCB boards to ensure there’s no corrosion or damage.
- Test and inspection of the main drive motor (pinion) and the teeth (racking) of the stairlift rail.
- Full top to bottom damage check to ensure there’s no dangers or potential future issues.
Once a stairlift service has been carried out, we will send via post or email a full check sheet so you know what’s been carried out.
We can normally complete a full service on your stairlift within 1 hour of arriving to your house.
If your stairlift is too old to repair we will then advise what the next steps we would recommend. We may be able to source a used or worst case a new stairlift to replace your old one. We will never charge to dispose of your old lift as in fairness we can sometimes make use of them parts in the future.
If we have parts in stock for the stairlift you own, we can normally have you back up and running within a morning or afternoon. Sometimes we may not have the parts you require so we’ll attempt to source them locally and worst case will source from the UK.
Normally the most usual issues with stairlifts can be batteries, but other than that some other issues can be wiring or mechanical related such as microswitches, PCB boards and motors.
There’s not really an easy way of calculating cost but there is a call out fee and labour for any repair services. Some parts like switches range from €30 up to full motors spanning hundreds of euros. Each product is different and we ALWAYS try to ensure our prices are as competitive as possible.
We actually provide a better warranty than the manufacturer if you get it serviced every 12 months. You will get a full 2 year parts and labour warranty on any faults or issues except for batteries as they are a “wear and tear” item.
The stairlift is actually powered with batteries and they recharge at the top or bottom of the rail, these stairlifts will work during a power cut thanks to them batteries.
For straight stairlifts we can normally have it fitted within 2 hours of arriving to your door, however the curved stairlifts would require up to a day usually depending on how complicated the stairs are.
Your stairlift and rail should be wiped down and dusted every month or so, we actually recommend using the likes of “Mr Sheen” on the stairlift rail as it prevents dirt sticking to it and can help the rollers last longer.
Apart from that we do recommend getting your stairlift serviced every 12 months to ensure it’s operating correctly and to see any potential issues that could be developing before letting it deteoriate.
This depends! If you have a straight stairs and the type of stairlift required is the standard straight model then we can fit a lift within a day or two of confirmation. If the stairs has bends and requires a curved stairlift then the turnaround time is up to 6 weeks. This is due to the fact that the rail has to be made exactly to suit your stairs.
If there’s a door immediately at the bottom of the stairs then we would normally recommend a “hinge rail” so it can be stored and not be a trip hazard when not in use.
No, stairlifts are fitted directly to the stairs with at least 4 mounting brackets and would be more secure than a wall.
Yes, there are certain types of grants available for people looking to get a new stairlift, more details can be obtained at: http://www.citizensinformation.ie/en/housing/housing_grants_and_schemes/housing_adaptation_grant_for_people_with_disability.html
If you have any additional questions or would like to know more then please feel free to Contact Us.